Returns Policy

Returns

We accept returns. You can return items in the original packaging within 14 days of your purchase with receipt or proof of purchase and reason for return. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded.

To follow-up on the status of your return, please contact us at: – sales@milkaid.co.uk.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at: –  sales@milkaid.co.uk with details of the product and the defect. You can send the item you consider defective to the address in shipping below.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Items are non-refundable and non-exchangeable if damaged through misuse or mistreatment.

Shipping

To return the item you purchased, please mail it to: –

MILKAID
11 Wothorpe Mews
Wothorpe Road
Stamford
PE9 2GA

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the item during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.